Benchmarking Service

As a business it is important to understand where your company sits and how your employees perceive what good looks like in terms of customer service.
For this reason academyONE are able to provide a benchmarking service facilitated by experts.

What is benchmarking?

The series of benchmarking scorecards will help department managers to understand how well their centre is preforming and provide a starting block to understand where your team are positioned in relation to company standards.

Are your team delivering a great customer experience?

The facilitated session will bring to life through a series of best practice case studies and scorecards what the highest standards in customer service excellence looks and feels like.
The bench marking process will challenge your business to think ahead about the way the customer experience will evolve as the industry responds to fast moving economic social and technological changes.
The series of scorecards will benchmark the following areas and provide a basis to develop your customer service strategy and identify solutions to help you embed a customer excellence culture into your business.
Creating a service culture
  • Is there consistency across the business?
Understanding your customers
  • Who are they and how do you communicate with them?
People and Management
  • Do you have the right people?
  • What is Recruitment process?
  • Do you have an induction and training plan to embed a level of consistency across the business?
Customer experience
  • Communication- how do we communicate with our customers
  • Customer Journey
  • Customer facilities
  • Customer experience
  • Stakeholder relationships,
  • Retailer relationships
  • Supplier relationships
  • Community relationships
  • Performance measurement
  • What do you currently measure and how?
Visit our Commercial training solutions page to see how you can embed a customer excellence culture into your business.