The JORVICK Centre

So, who are they?

The JORVIK Group encompasses the JORVIK Viking Centre, which is one of the most visited attractions in all of the UK, as well as four other well visited attractions across York including the Richard III Experience and DIG, an archaeological centre for young people. The JORVIK Viking Centre, built on the site where over 40,000 Viking artefacts have been found, gives their visitors the full Viking experience with tours of 1000-year-old houses as well as being able to encounter ‘Vikings’ in their own environments. As the owner and facilitator of five local and mainstream national attractions, the exceptional service that the JORVIK Group offers is imperative to the experience that their customers receive in the competitive national attraction marketplace.

What did academyONE do?

We supported the JORVIK Group with business mentoring as well as delivering the internationally acclaimed customer service training day WorldHost “The Principles of Customer Service”. academyONE also supported the JORVIK Group by offering Guide to Successful Retailing courses in Visual Merchandising and Sales & Marketing and we also trained staff in Social Media for Business using the Click 2 Cart programme.

So, why was that so good?

Having the JORVIK Group invest time and effort into their staff gives ONE huge boost to the people who are working there every day. This then reduces the JORVIK Group’s staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.
WorldHost is the flag-bearer for Customer Service Quality in the UK. Utilising the expertise and self-reflective nature of WorldHost proves the JORVIK Group as a business which takes the standard of their service seriously. This can also be shown in JORVIK Group taking part in visual merchandising and sales & marketing courses, which proves the high quality is actively being sought and maintained.

Don’t take our word for it, what did The JORVICK Centre say?

“Having a business like academyONE providing training, advice and expertise is a great asset to the JORVIK Group as it allows us to improve our existing visitor offer by building internal knowledge and understanding of the industry for our visitors. The major benefit of courses such as Worldhost for attractions such like ours are the fact that they both engage and provide enthusiasm for staff and in turn the visitor / customer. I have already seen the benefits of the courses within the workplace.” – Stuart Jarman, Head of Operations: The JORVIK Group (York Archaeological Trust)