Hard Days Night Hotel

Hard Days Night Hotel

So, who are they?

A ‘Fab Four’ star Liverpool hotel. Hard Days Night Hotel is the worlds only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located at the heart of Liverpool’s ‘Beatles Quarter’ offering luxurious accommodation and exclusive event space with a twist. Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored hotel is steeped in history.

What did academyONE do?

We offered Hard Days Night Hotel WorldHost training in the form of the Principles of Customer Service workshop, which was designed to help the Hard Days Night Hotel team, consider all aspects of their customer service style with their visitors. We also provided first aid training as well as basic food hygiene.

So, why was that so good?

Having Hard Days Night Hotel invest time and effort into their team gives ONE huge boost to the people who are working there every day. This then reduces their staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.
With the support of academyONE, WorldHost is the flag-bearer for Customer Service Quality in the UK. Being able to utilise the logo and publicity of WorldHost showcases Hard Days Night Hotel as a business that takes the standard of their service seriously. It also helps the staff at the hotel find new ways of dealing with different customers and situations and brings everyone’s customer service skills up to the same high standard that Hard Days Night Hotel expect. The food hygiene and first aid certificates are an integral part of their business and academyONE was able to support in this area too.

Don’t take our word for it, what did Hard Days Night say?

“The training we received from academyONE was really beneficial to the business and really well received by the team members. We firmly believe that our guests now receive an improved standard of customer care from our team thanks to the self-reflective nature of the WorldHost course. We would not hesitate to use them again and to recommend them to others.” Louise Ashworth – HR Manager, Hard Days Night Hotel