East Avenue Bakehouse

East Avenue Bakehouse

So, who are they?

East Avenue Bakehouse are a social eatery located in the busy, bustling Bold St in the centre of Liverpool. Specialising in homemade breads and locally sourced produce, they are passionate about the food they produce.

What did academyONE do?

We supported East Avenue with business mentoring as well as delivering the training courses from “Guide to Successful Retailing”. We also offered East Avenue WorldHost training in the Principles of Customer Service and Frontline Management Solutions. Staff are now undertaking NVQs in Customer Service, management and professional chef courses. (Also first aid)

So, why was that so good?

Having East Avenue invest time and effort into their staff gives ONE huge boost to the people who are working there every day. This then reduces East Avenue’s staff turnover, meaning they can spend more time with their customers and less worrying about who they need to bring in.
WorldHost is the flag-bearer for Customer Service Quality in the UK. Being able to utilise the logo and publicity of WorldHost showcases East Avenue as a business which takes the standard of their service seriously. The legacy of this is the NVQs, so the high quality is actively being maintained by all undertaking their qualifications. Combining each ONE of these with Guide to Successful Retailing is a winning formula for East Avenue to build their customer service charter on.

Don’t take our word for it, what did East Avenue say?

“academyONE have provided invaluable support and training for the team here, both front of house and kitchen staff have benefitted from learning new skills and securing recognised qualifications. It is imperative for us to invest in our team so that we nurture their potential and give them the necessary training for them to become excellent hospitality professionals. academyONE could not have been more responsive to our individual business needs and their friendly, experienced team have been a pleasure to work with.” Jo Byers, Director – East Avenue Bakehouse